Question 1

How quickly can you inspect my property?

Accepted Answer

Most London postcodes have appointments available within 2 to 3 working days. Evening (5–7pm) and Saturday morning slots are also available.

Question 2

Can I book several certificates in one visit?

Accepted Answer

Yes, absolutely. Booking two or more services in the same visit automatically triggers our 15% combined visit discount at checkout.

Question 3

Can I cancel or reschedule my booking?

Accepted Answer

Yes, completely free of charge up to 24 hours before your scheduled appointment time. You can reschedule online or by calling us.

Question 4

Do I need to be at the property myself?

Accepted Answer

No. You can be there, or your tenant can provide access, or we can collect keys from your letting agent, or you can supply a key safe code.

Question 5

Can you collect keys from my letting agent?

Accepted Answer

Yes. Our engineers regularly collect and return keys to local branch offices across London on the day of inspection.

Question 6

What if the tenant is not home or nobody answers?

Accepted Answer

We text 30 minutes before arrival and attempt to phone both you and the tenant. If access cannot be gained within 20 minutes, a standard £30 missed-visit fee applies.

Question 7

When will I receive my digital certificate?

Accepted Answer

Digital PDF certificates land in your inbox within 24 hours of a passed inspection, and can be CC’d to your agent or tenants.

Question 8

What happens if my property fails the check?

Accepted Answer

Your engineer explains the specific issue in plain English and provides an immediate repair quote. Minor repairs can usually be completed on the spot and certified right away.

Question 9

Do you provide renewal reminders?

Accepted Answer

Yes, our automated compliance system emails you 11 months before expiration (for annual certificates) so your legal obligations never lapse.

Question 10

When do I pay for the inspection?

Accepted Answer

Individual bookings pay at checkout via card, Apple Pay, Google Pay, or direct bank transfer. Letting agents can apply for monthly invoicing on account.

Question 11

Is VAT included in the displayed prices?

Accepted Answer

Yes, every price across Certanly includes VAT, with zero call-out charges.

Question 12

Are there any central London surcharges?

Accepted Answer

A £20 congestion charge fee applies to central London postcodes once per visit. We display this clearly up front on our pricing page and step 1 of booking.

Question 13

How long is a gas safety certificate valid?

Accepted Answer

12 months. Give a copy to existing tenants within 28 days of the check and to new tenants before they move in.

Question 14

How long does an EICR take?

Accepted Answer

Usually 2–4 hours for a flat, depending on the number of circuits.

Question 15

Who needs a fire risk assessment?

Accepted Answer

Anyone responsible for an HMO, the common parts of a block of flats, or a commercial premises.

Question 16

How often do alarms need testing?

Accepted Answer

Weekly user tests, with a professional service every 6 months for commercial and HMO systems.

Question 17

How long is an EPC valid?

Accepted Answer

10 years, unless you make major changes to the property.

Question 18

Is PAT testing a legal requirement?

Accepted Answer

It is the standard way to show you have met your duty of care for electrical appliances you supply.

Question 19

How long does a service take?

Accepted Answer

Around 45 minutes to an hour.

Questions London landlords ask us

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